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Marketing technology stack, also known as MarTech
Business Growth

How to Create an Effective Marketing Technology (MarTech) Stack

Learn how to build and simplify your MarTech stack with expert tips. Plus, get insight on the best tools to select for your organization.

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Customer satisfaction measurement scale
Customer Experience

Tips for Improving Overall Customer Satisfaction with Online Customer Service

Discover what tips your business needs for refining customer satisfaction with online customer service.

Ecommerce, online shopping
Tech & Support

Ecommerce Live Chat Statistics - The Basics

Live chat is non-negotiable for ecommerce sites. You may opt for fancier or more basic tools to do it, you may opt to only make it available certain hours or to fully staff it 24/7.

Customer loyalty sign with the words quality, satisfaction, support, and service written on the paper
Customer Experience

4 Tips for Building Customer Loyalty Through Live Chat

Live chat impacts customer loyalty whether it’s good or bad, so train your team to provide the best chat experience.

Website integration with data and analytics
Business Growth

Why Your Business Needs Live Chat Integration with Google Analytics

Velaro’s live chat software enables businesses to communicate directly with their customers and helps to ensure a positive customer experience.

An enthusiastic, proud woman
Customer Experience

Millennials Matter: 5 Ways This Generation is Changing Customer Service

Millennials are taking back the power in the customer-brand relationship, and customer service is evolving to accommodate Millennial preferences in 5 main ways.

Customer service representatives
Engagement

6 Building Blocks to the Perfect Complaint Response Plan

Here’s how to remedy customer complaints and prevent unsatisfactory customer service by reading the 6 building blocks to the perfect complaint response plan.

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