A scalable live chat software solution that you can customize to fit your brand,
meet your sales and customer satisfaction goals
View a detailed customer snapshot of browsing activity and preferences with visitor monitoring. You can also input your own marketing data or make the most of the stored data within our customer data platform.
Handle high volume engagements with workflow rules, queues, automated round-robin distribution, and fix limits to match your goals. Or have an intelligent chatbot triage during peak times or when no agents are available.
Support your agents to start chatting with search tools and predefined canned responses for the most common questions or automate answers using an ai powered chatbot to reduce response time and solve issues quickly.
Guide your customers through complex forms, searches, transactions, and processes when you start an interactive and collaborative co-browsing session of your company’s website and with your customers permission.
In cases where agents need to process returns or assist customers with credit card transactions or other sensitive information, deploy a configurable secure form to comply with privacy and ensure data is kept safe.
Set service level thresholds, and customer preferences such as location, search queues, activity, history to better manage their experience.
Designate agent availability with schedules, set chat limits and distributions by groups. Allow administrators to coach and shadow new agents during engagements.
Measure agent productivity with over 100 analytics and metrics available in the enterprise report and ensure your customer engagements are run efficiently.
Granular controls to design a chat experience that matches your business brand identity. Hundreds of combinations and styles to choose from, with WCAG 2.1 compliance. Deploy a different look per webpage, campaign goal or service group.
Capture customer feedback with custom surveys, track history of intents and sentiment and learn what your customers expect based on their behavioral data.
Gather referrals by allowing your customers to immediately provide feedback while integrating directly with your review system of choice.
Track customers, engagements and update enterprise systems. Capture, collect, unify first-party customer data.
Configure lifecycle events and triggers to follow your business process and guide your visitors from prospects to satisfied customers.
Cookie opt-in, CDPA, GDPR, HIPAA, PCI, Secure Form and SSO. We offer government and proprietary cloud deployments. For ultimate compliance, dynamically transfer your data to your own store.
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