Live Chat provides
a direct connection
to your brand

Try Velaro for Free

When your customers need
to chat with humans

A scalable live chat solution that you can customize to fit your brand,
meet your sales and customer satisfaction goals

For your customers

Enhance all customer interactions
with live chat support

For your agents

Make your agents highly efficient
with call center productivity tools

With customer profile data, agents can ensure optimal service during engagements
Customer Profile

Use customer data
to inform the conversation

View a detailed customer snapshot of browsing activity and preferences with visitor monitoring. You can also input your own marketing data or make the most of the stored data within our customer data platform.

Manage routing

Visitor queue and
rules based routing

Handle high volume engagements with workflow rules, queues, automated round-robin distribution, and fix limits to match your goals. Or have an intelligent chatbot triage during peak times or when no agents are available.

Agent productivity

Automate messages
and conversations

Support your agents with search tools and predefined canned responses for the most common questions or automate answers using a chatbot to reduce response time and solve issues quickly.

Customer collaboration

Allow agents to provide exceptional service
with co-browsing

Guide your customers through complex forms, searches, transactions, and processes when you start an interactive and collaborative co-browsing session of your company’s website and with your customers permission.  

eCommerce Support

Perform secure transactions during engagements

In cases where agents need to process returns or assist customers with credit card transactions or other sensitive information, deploy a temporary and configurable secure form to comply with privacy and ensure data is kept safe.

For your teams

Team target and goals

Nurture leads and improve the team's service level and collaboration among peers
Velaro Live Chat Customer expectations

Customer expectation

Set service level thresholds, and customer preferences such as location, search queues, activity, history to better manage their experience.

Velaro Live Chat Agent Management

Agent management

Designate agent availability with schedules, set chat limits and distributions by groups. Allow administrators to coach and shadow new agents during engagements.

Velaro Live Chat analytics, metrics and ROI

Performance and reporting

Measure agent productivity with over 100 analytics and metrics available in the enterprise report and ensure your customer engagements are run efficiently.

fOR YOUR BRAND

Design happiness
to reinforce your brand

Style the engagement experience to match your business identity, capture customer feedback, and encourage referrals from your biggest fans

Take control of your brand
with our chat designer

Granular controls to design a chat experience that matches your business brand identity. Hundreds of combinations and styles to choose from, with WCAG 2.1 compliance. Deploy a different look per webpage, campaign goal or service group.

Velaro Chat DesignerVelaro chat designer

Learn what your customers
think of your business

Capture customer feedback with custom surveys, track history of intents and sentiment and learn what your customers expect based on their behavioral data.

Velaro feedback surveysVelaro Chat Designer

Integrate with your social media and review partners

Gather referrals by allowing your customers to immediately provide feedback while integrating directly with your review system of choice.

Velaro Chat DesignerVelaro reviews
For your business

Fit with your process and marketing stack

Real-time conversations are immediate and offer a big set of benefits for your business, customers and your service team

2- way
Engagement Data

Track customers, engagements and update enterprise systems. Capture, collect, unify first-party customer data.

Workflow and events

Configure lifecycle events and triggers to follow your business process and guide your visitors from prospects to satisfied customers. 

Security and Compliance

Cookie opt-in, CDPA, GDRP, HIPAA, PCI, Secure Form and SSO. We offer government and proprietary cloud deployments. For ultimate compliance, dynamically transfer your data to your own store.

Give yourself a free try!

Engage with your prospects and customers today

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