A scalable live chat solution that you can customize to fit your brand,
meet your sales and customer satisfaction goals
Set service level thresholds, and customer preferences such as location, search queues, activity, history to better manage their experience.
Designate agent availability with schedules, set chat limits and distributions by groups. Allow administrators to coach and shadow new agents during engagements.
Measure agent productivity with over 100 analytics and metrics available in the enterprise report and ensure your customer engagements are run efficiently.
Track customers, engagements and update enterprise systems. Capture, collect, unify first party customer data.
Configure lifecycle events and triggers to follow your business process and guide your visitors from prospects to satisfied customers.
Cookie opt-in, CDPA, GDRP, HIPAA, PCI, Secure Form and SSO. We offer government and proprietary cloud deployments. For ultimate compliance, dynamically transfer your data to your own store.