Tech & Support

A database of FAQs can be beneficial for businesses by helping to monitor customer needs and improving customer service response times. In this article we'll cover simple steps to start creating one.

In this blog, explore how live chat integration can give you a competitive edge in your industry and revolutionize the way you do business.

The best way to gauge your business’s performance with live chat is through live chat reporting metrics.

Learn why providing live chat tech support is essential to increase customer satisfaction while reducing online support costs.

Make sure your business’s live chat is secure and protected from external and internal threats. Read more on how to prevent your live chat data from being hacked or stolen.

Learn what makes a “great” live chat integration to your CRM and ticketing systems.

Press & Media. Privacy training is crucial for customer service agents who interact with patients. Here are five tips to help you get started.

Mobile chat is one of four key tactics to reduce shopping cart abandonment from mobile visitors. Read on to learn more about mobile chat and mobile eCommerce for your business.

Live chat integration for eCommerce allows you to engage customers across their buyer’s journey in your online store, from research on your site to checkout pages.