Learn why providing live chat tech support is essential to increase customer satisfaction while reducing online support costs.Read Story
The best way to gauge your business’s performance with live chat is through live chat reporting metrics.Read Story
There’s a secret resource waiting that will give your live chat agents a powerful advantage during live help sessions.Read Story
Live chat is a no-brainer for improving customer service, but how is it best offered?Read Story
Tracking customer service interactions is critical for improving and training your team.Read Story
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