Tech & Support

Back to all
Concept of live chat integrations. Hands with tools.

Boost Customer Engagement and Productivity: Essential Live Chat Integrations

In this blog, explore how live chat or chatbot integration can give you a competitive edge in your industry and revolutionize the way you do business.

Read more
A man using a laptop, surrounded by icons representing support options like help centers, tutorials, chat assistance, and 24/7 availability.

Self-Service Support: Letting Customers Take the Lead

Implementing self-service support can improve customer retention by simplifying issue resolution. This guide walks you through setting up efficient tools that improve satisfaction and efficiency.

Read more
Ilustration of a support agent working on customer support tickets. Doodles of a ticketing system.

What a Customer Support Ticket System Is and How It Drives Better Service

Optimize customer service with a ticketing system that organizes requests, shortens response times, and enhances workflows. Explore how it supports efficient, effective support.

Read more
Ilustration of a person working on laptop discovering a security breach.

How to Prevent a Live Chat Security Breach

Make sure your business’s live chat is secure and protected from external and internal threats. Read more on how to prevent your live chat data from being hacked or stolen.

Read more
Concept illustration of a customer with a lot of questions bubbles and a few FAQ bubbles.

How to Build a Comprehensive FAQ Database for Chatbots and Live Support

A database of FAQs can be beneficial for businesses by helping to monitor customer needs and improving customer service response times. In this article we'll cover simple steps to start creating one.

Read more
A person sitting at a desk using their laptop to interact with live chat messaging

Which is Better for Customer Service? Pop-Up Chat or Embedded Chat Window?

Live chat is a no-brainer for improving customer service, but how is it best offered?

Read more
Person holding smart phone, screen showing Apple's iOS security settings screen.

Apple's Stolen Device Protection Brings Advanced Security to Your Mobile Office

Apple's iOS update brings Stolen Device Protection, safeguarding both personal and professional data for users relying on their phones for work tasks.

Read more
Reporting metrics, analytics, graphs, charts

Common Live Chat Reporting Metrics: How Do You Rank?

The best way to gauge your business’s performance with live chat is through live chat reporting metrics.

Read more
Customer satisfaction illustration showing the Ok hand gesture and live chat message bubble approval

3 Reasons Why Live Chat Tech Support Will Reduce Costs & Increase Customer Satisfaction

Learn why providing live chat tech support is essential to increase customer satisfaction while reducing online support costs.

Read more

Stay informed. Get exclusive offers and news
delivered straight to your inbox.

Thank you for joining our blog family!

As a subscriber, you'll get exclusive access to insights, expert tips, and more. Stay tuned for our upcoming posts.
‍

Oops! Something went wrong while submitting the form.
Please try again, if the problem persists contact support.
We won't share your email address with third parties.
By submitting this form, you agree to receive emails from Velaro regarding product and service updates, special offers, and other marketing materials. You can unsubscribe at any time. View our Privacy Policy.
Resources
Help CenterBlogResourcesCustomer StoriesContact Us
Copyright © 2000 - 2025  |  Velaro Incorporated. All rights reserved.