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A man using a laptop, surrounded by icons representing support options like help centers, tutorials, chat assistance, and 24/7 availability.

Self-Service Support: Letting Customers Take the Lead

Implementing self-service support can improve customer retention by simplifying issue resolution. This guide walks you through setting up efficient tools that improve satisfaction and efficiency.

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Ilustration of a support agent working on customer support tickets. Doodles of a ticketing system.

What a Customer Support Ticket System Is and How It Drives Better Service

Optimize customer service with a ticketing system that organizes requests, shortens response times, and enhances workflows. Explore how it supports efficient, effective support.

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Reporting metrics, analytics, graphs, charts

Common Live Chat Reporting Metrics: How Do You Rank?

The best way to gauge your business’s performance with live chat is through live chat reporting metrics.

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eCommerce on a mobile phone

Applying Live Chat Integration to eCommerce Product Pages

Live chat integration for eCommerce allows you to engage customers across their buyer’s journey in your online store, from research on your site to checkout pages.

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Concept illustration of a customer with a lot of questions bubbles and a few FAQ bubbles.

How to Build a Comprehensive FAQ Database for Chatbots and Live Support

A database of FAQs can be beneficial for businesses by helping to monitor customer needs and improving customer service response times. In this article we'll cover simple steps to start creating one.

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Concept of live chat integrations. Hands with tools.

Boost Customer Engagement and Productivity: Essential Live Chat Integrations

In this blog, explore how live chat or chatbot integration can give you a competitive edge in your industry and revolutionize the way you do business.

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Ilustration of a person working on laptop discovering a security breach.

How to Prevent a Live Chat Security Breach

Make sure your business’s live chat is secure and protected from external and internal threats. Read more on how to prevent your live chat data from being hacked or stolen.

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A person sitting at a desk using their laptop to interact with live chat messaging

Which is Better for Customer Service? Pop-Up Chat or Embedded Chat Window?

Live chat is a no-brainer for improving customer service, but how is it best offered?

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Person holding smart phone, screen showing Apple's iOS security settings screen.

Apple's Stolen Device Protection Brings Advanced Security to Your Mobile Office

Apple's iOS update brings Stolen Device Protection, safeguarding both personal and professional data for users relying on their phones for work tasks.

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