Learn why providing live chat tech support is essential to increase customer satisfaction while reducing online support costs.
Read StoryWhat are the needs and wants of live chat integration?
Read StoryThe best way to gauge your business’s performance with live chat is through live chat reporting metrics.
Read StoryThere’s a secret resource waiting that will give your live chat agents a powerful advantage during live help sessions.
Read StoryLive chat is a no-brainer for improving customer service, but how is it best offered?
Read StoryGet a full picture of every website visitor with Velaro’s chat monitoring software and Contact Manager data.
Read StoryLearn more about the different features of on-premise live chat versus cloud-based live chat.
Read StoryMobile chat is one of four key tactics to reduce shopping cart abandonment from mobile visitors. Read on to learn more about mobile chat and mobile ecommerce for your business.
Read StoryTracking customer service interactions is critical for improving and training your team.
Read StoryMake sure your business’s live chat is secure and protected from external and internal threats. Read more on how to prevent your live chat data from being hacked or stolen.
Read StoryLive chat is non-negotiable for ecommerce sites. You may opt for fancier or more basic tools to do it, you may opt to only make it available certain hours or to fully staff it 24/7.
Read StoryLearn what makes a “great” live chat integration to your CRM and ticketing systems.
Read StoryWe'll keep you up to date. We're glad that you joined us.