Tech & Support

Learn why providing live chat tech support is essential to increase customer satisfaction while reducing online support costs.

What are the needs and wants of live chat integration?

The best way to gauge your business’s performance with live chat is through live chat reporting metrics.

There’s a secret resource waiting that will give your live chat agents a powerful advantage during live help sessions.

Live chat is a no-brainer for improving customer service, but how is it best offered?

Get a full picture of every website visitor with Velaro’s chat monitoring software and Contact Manager data.

Learn more about the different features of on-premise live chat versus cloud-based live chat.

Mobile chat is one of four key tactics to reduce shopping cart abandonment from mobile visitors. Read on to learn more about mobile chat and mobile ecommerce for your business.

Tracking customer service interactions is critical for improving and training your team.

Make sure your business’s live chat is secure and protected from external and internal threats. Read more on how to prevent your live chat data from being hacked or stolen.

Live chat is non-negotiable for ecommerce sites. You may opt for fancier or more basic tools to do it, you may opt to only make it available certain hours or to fully staff it 24/7.

Learn what makes a “great” live chat integration to your CRM and ticketing systems.