Automation

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Chatbot drop-off illustration in website chat window with broken message bubble and chatbot icons, symbolizing failed customer-chatbot interactions.

Why Chatbots Fail: What We Found in 1,000 Abandoned Chats

Not all chatbot conversations reach the finish line. Across scripted and AI flows, patterns emerge that reveal where and why visitors quietly drop off.

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Illustration depicting a hybrid chatbot solution for small and mid-sized cities, featuring an AI chatbot chat window, a cityscape, and lightbulbs representing city services. Includes an image of a person using a laptop on a public bench.

Doing More With Less: AI Chatbots for Small and Mid-Sized Cities

This guide shows how small and mid-sized cities can use hybrid chatbots to improve public services quickly without adding staff or sacrificing control.

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An illustration depicting workflow automation with a network of connected nodes and gears, symbolizing streamlined and interconnected tasks in a digital environment.

Workflow Automation: A Practical Guide for Your Business

From understanding the fundamental concept to setting up your automation, this guide explores how to implement workflows to optimize business operations.

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Concept image of an AI chatbot for government. Chatbot in the center of a city with conversation icons.

AI Chatbots in Local Government: Engaging Citizens Across Cities and States

AI chatbots change citizen-government interactions, improving service delivery and create smarter, more responsive cities. Learn about their benefits and uses.

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NLP vs NLU Explained: Smarter AI for Customer Interactions

Explore how NLP and NLU work together to improve AI conversations, from faster replies to more accurate responses, across chatbots, virtual assistants, and self-service tools.

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Young woman interacting with a customer service chatbot

Give Your Customers Faster Answers with AI Customer Service Chatbots

Customer service chatbots help reduce ticket volume, offer 24/7 support, and give customers faster answers through a self-service chat experience your team can manage without extra strain.

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Many robots representing different types of chatbots

Rule-Based vs AI vs Hybrid Chatbots: Which Is Right for Your Customer Engagement Strategy

Compare rule-based, hybrid, and generative AI chatbots. Learn how each works, when to use them, and how they support customer service, automation, and real-time engagement.

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Technical illustration depicting the components of headless integration including API, payment, and service links.

Why Headless Integration is the Future of eCommerce Platforms

Explore how headless integration improves eCommerce with faster site updates, flexible API connections, and scalable customer experiences to keep up with evolving trends and demands.

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UX hand sketch of an IVR workflow, concept image.

What is Interactive Voice Response (IVR)? Benefits and How it Works

Get to know the main features of IVR, its benefits, and potential challenges. Find useful advice for implementing an IVR system to enhance customer interactions and operational effectiveness.

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