Read more about the 3 types of live chat conversation to optimize your business’s live chat agent strategy and strengthen customer service.
Achieve outstanding customer service and optimize live chat agent productivity by understanding how to use canned responses favorably.
Proactive communication is key when improving your customer loyalty and driving retention. Learn more about the benefits of proactive communications for your company.
Healthcare businesses need reliable, secure live chat that complies with HIPAA regulations. Learn about the different aspects that make chat compliant and the importance to protect patients' data.
Here’s how to remedy customer complaints and prevent unsatisfactory customer service by reading the 6 building blocks to the perfect complaint response plan.
Discover 5 reasons why it is a key component for keeping prospective clients engaged on your website.
Understanding how your customers interact with your product, service, or brand is critical to driving growth. Explore 8 key metrics to track that can help you identify opportunities for improvement.
Is a casual or formal style the better choice for live chat customer service? Read more to find out which customer service style is best suited for your business.
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