Combine generative AI with guided workflows to handle both open-ended conversations and structured tasks. Train the chatbot using your own content such as documents, knowledge bases, and URLs to deliver accurate, context-aware responses across every channel.
Answer complex questions, capture leads, run surveys, route inquiries, and support key processes with consistency and control. Use a hybrid setup to stay flexible in dynamic conversations while keeping critical interactions on track.
Greet visitors and manage path options while waiting in the queue.
Qualify contacts and nurture leads that boost your online conversion rates.
Triage and solve issues, create support tickets, and manage cases.
Search your library of articles to help agents and visitors with
self-service.
Create a conversational bot by scanning through FAQ documents.
Chatbots qualify leads in seconds using automated greetings and invitations, set based on marketing campaign preferences, history and behaviors and by redirecting users to the right agents and channels.
Engage visitors through AI that captures intent, qualifies leads, and sends data to your CRM. Use a mix of path-based options and AI nodes to guide conversations, collect details, and route inquiries to the right team automatically and at any time.
Build structured customer journeys with guided conversation paths and response buttons. Create custom workflows that let visitors navigate through self-service options, find answers, or complete tasks with a single click.
Define custom fields and logic to collect the exact data your business needs during each interaction. Use this information to trigger follow-up steps, personalize future conversations, and refine your chatbot’s performance through ongoing analysis.
Guide users through structured flows for high-volume, repeatable tasks like lead capture, surveys, routing, scheduling, and data collection.
Perform back office functions, interact with your CRM or ERP systems to trigger and drive transactions, create records, qualify leads and capture preferences to build customer profiles.
With the use of Velaro’s Knowledge Base, chatbots can provide an exceptional service and benefit both internal and external users. Your articles can supplement your bot content and reduce the burden of re-creating highly tailored bot responses.
Assist live agents with content assets and topic specific responses provided by keyword search of your company’s content library. Allow agents to select a response or article and insert it into the real-time conversation.
Build a knowledge base chatbot to deliver articles based on self-serve matched intent and keyword search. Deliver a conversational message based on the summary of an article to make the customer experience more fluid.
Extract information from unstructured text, understand visitors’ requests, automate Q&A sessions, mask unwanted language, and use machine learning to improve the engagement experience.
Train your chatbots to understand the intent of a visitor’s message and deliver the correct answer or perform an action.
Detect visitor sentiment, key phrases and named entities by analyzing conversations in real-time chats. Capture all the data from these interactions and use workflow rules to build detailed customer profiles.
Catch unwanted content or potentially offensive words, flag text against your custom lists and masked the material to protect agents and customers.
Identify language input and translate to more than 60 supported languages.
Enable your Microsoft LUIS AI service to integrate directly with Velaro chatbots.
Produce styling and branding specifications using our out of the box designer tool.
Create rich and relevant experiences for every user with real-time learning AI chatbots. Automate custom responses and action flows based on customers’ behavior.
Exact styling and branding specifications, individualized by groups, using our out-of-the-box WCAG designer tool. For even more flexibility, use Velaro professional services to integrate with any proprietary service or architecture to extend your self-service reach to your customers.
Please check your email and follow the instructions
to finish setting up your Velaro Trial Account.
