Enable one click calling buttons on any web page and use workflow rules to set up call settings and routing to connect available agents with customers.
Let your Velaro chatbot automate calls between your agents and customers to increase website lead conversion.
Allow your high-intent shoppers to schedule and request a callback with custom widgets, reducing wait times, shopping cart abandonment, improving inbound leads and offering a highly personalized customer service.
Use Velaro’s VoIP system to connect two or more calls together without the complexity of integrating your corporate telephony system.
Add, replace or augment your telephony services by using our native VoIP and softphone solution, completely integrated with our engagement platform.
Offering over 20 pre-built integrations, such as Microsoft Teams, Cisco, Avaya and more. Our professional services team can custom integrate with nearly any web call or phone system available.
Capture data and keep record of your customer calls and interactions with custom surveys, forms, call transcripts and first party data stored in Velaro's platform. Use saved data to build workflow rules for future outreach and marketing campaigns.
All real-time interactions and call data is available via customized reports. Review customer journeys and get in-depth metrics to boost your leads and gain customer loyalty.
Employ the same agents to manage both calls and chats. Velaro can be configured to automatically toggle agent availability between phone and chat.
Use call now features directly in online ads maximizing your customer reach.
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