Customize your content in the user-friendly editor panel. Format text, add images, videos, hyperlinks, tables and more.
Organize your knowledge base with categories and topics and make searching and navigating convenient for your customers, agents and search queries.
Enhance the customer experience when you link a chatbot to a knowledge base as chatbots can perform high-speed searches and provide quick answers to visitors during engagements.
Get insights and information with every visitor action to refine chatbot suggestions, actions, and prompts.
Provide customers with a carousel of answers to questions when asked during a conversation chat with a chatbot. The Q&A chatbot can be simply programmed to open articles within the same browser, a new tab, or a new window.
Help your customers to find answers and troubleshoot on their own wherever they are on your website. You can embed knowledge base customizable widgets on any webpage.
Create a private and password protected collection of internal information for your team and agents. During active engagements, agents can easily access data via search function, allowing them to communicate confidently and provide optimal customer service.
Configurable homepage with optimized searching capabilities.
Enable a private or public knowledge base portal with password protection.
Optimize your knowledge base content with SEO settings.
Included out of the box with Velaro subscriptions.
Available for advanced users.
Please check your email and follow the instructions
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