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Health records security
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5 Ways to Ensure Customer Service Agents Protect Patient Privacy

Press & Media

Many healthcare organizations are using live chat to make logistical tasks easier for their patients. However, that means the customer service agents are dealing with sensitive patient data. In this Customer Service Manager article, explore 5 ways to ensure agents are protecting patient privacy.

Read the full article CSM | The Magazine for Customer Service Managers & Professionals.

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