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The Business Guide to Customer Engagement Metrics and Analysis

Transform your customer engagement strategy with this comprehensive guide offering an in-depth look at key metrics, their definitions, and practical formulas. Gain insights into website metrics, customer satisfaction, and feedback metrics. Discover advanced tools and techniques, including the role of AI in engagement analysis. Ideal for business owners, marketers, and customer service teams aiming to optimize their customer interactions.
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Omnichannel Marketing Explained: Definition, Examples and Tips

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Using Live Chat and Chatbots in eCommerce: Enhance Customer Support and Increase Conversions

Explore the benefits of integrating live chat in conversational eCommerce. Uncover how interactive communication channels revolutionize customer engagement and drive sales growth.

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