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Velaro improves how you interact with customers by collecting first-party data from all engagement tools on the platform. This includes live chat, direct messages (SMS, Facebook, Twitter, WhatsApp), voice calls, chatbot surveys, knowledgebase actions, and any self-service action the visitor performs using Velaro on your website.
This data is used to inform CRM and marketing systems to allow agents to better nurture their leads, eliminate cumbersome manual validation, and drive impactful changes in marketing campaigns.
Once a visitor is identified as a qualified lead using data from a chatbot conversational survey, the visitor can be allowed to perform a trusted self-service action, such as booking a meeting directly on your sales calendar.
Read full the article about how Velaro can help innovate sales automation for your team.