Engagement

Understanding how your customers interact with your product, service, or brand is critical to driving growth. Explore 8 key metrics to track that can help you identify opportunities for improvement.

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Proactive communication is key when improving your customer loyalty and driving retention. Learn more about the benefits of proactive communications for your company.

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Here’s how to remedy customer complaints and prevent unsatisfactory customer service by reading the 6 building blocks to the perfect complaint response plan.

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Discover 5 reasons why it is a key component for keeping prospective clients engaged on your website.

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Is a casual or formal style the better choice for live chat customer service? Read more to find out which customer service style is best suited for your business.

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Learn why live chat software is overall less expensive to operate than phone support and helps prevent call quality issues.

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Discover why live chat is the best communication tool for increasing engagement and improving the customer experience.

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Live chat etiquette tips, from both a user and customer service representative perspective, to elevate your business’s next live chat experience with prospective and current customers.

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Learn why it is important to engage mobile users for eCommerce growth and success, and why live chat for mobile is the right solution.

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