Customer Experience

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A customer surrounded by icons representing omnichannel marketing channels such as web chat, text and messaging apps, social media, email marketing.

Omnichannel Marketing Explained: Definition, Examples and Tips

Omnichannel marketing connects your brand across platforms, ensuring a consistent customer experience. Learn its benefits, from increasing loyalty to driving smarter decisions using data.

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Customer unhappy, waiting on the phone

How To Improve Customer Service Responsiveness

Customers never like being put on hold. Find out how to manage this customer service issue and avoid it.

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Five thumbs-down gestures indicating poor customer satisfaction paired with a one-star customer review rating.

15 Examples of Bad Customer Service & Ways to Fix Them

Make your customer service more effective. Learn from examples of poor customer service and find easy solutions to prevent them.

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Sketch of chat bubbles with unhappy faces and one happy face

Effective Ways to Deal with Angry Customers without Losing your Cool

Learn to manage difficult customers with empathy and assertiveness, enhancing both satisfaction and loyalty.

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Using live chat to create memorable customer experiences. Doodle of a laptop with live chat icons and bubbles.

8 Live Chat Tips Create a Memorable Customer Experience for Website Visitors

Use live chat to enhance customer loyalty with 8 strategies focused on proactive support, real-time engagement, and personalized experiences that build lasting connections.

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A happy woman talking on the phone resolving a customer service issue.

The 3 F's of Customer Service: How to Connect with Customers and Build Trust

The "Feel, Felt, Found" approach enhances customer satisfaction by establishing personal connections, utilizing empathy, and building trust. Find out more about this simple yet effective technique.

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A frustrated customer sitting at a desk in front of a laptop

3 Ways Live Chat Agents Fail to Meet Customer Expectations

Aiming to provide consistent and successful customer service to satisfy your customers? Keep your business informed by checking out the 3 ways live chat agents fail to meet customer expectations.

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Doodle of a customer service agent with various communication channels icons such as SMS, email, live chat, phone, etc.

The Complete Guide to Customer Service: Addressing Challenges, Types, and Best Practices

This complete guide to customer service covers types, challenges, and effective practices to improve customer experiences and build long-term loyalty.

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Chat support agent resolving customer service inquiries

Enhancing the Omnichannel Customer Experience with AI-Powered Chat

AI is reinventing omnichannel customer experiences, improving engagement across channels. Find out how AI creates connected, efficient customer journeys maps.

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