Velaro, a leading provider of enterprise-grade website live chat software, is pleased to announce its partnership with Magento, the worldwide leader in cloud digital commerce innovation. The partnership includes the ability to fully integrate Velaro Live Chat into Magento to reduce shopping cart abandonment and increase customer retention by providing a 360-degree view of customers.
“The marketplace is becoming increasingly competitive and the need for retailers to differentiate imperative,” said Chris Frascella, director, partner marketing, Velaro. “By integrating live chat onto their eCommerce sites, retailers can empower their agents to provide a proactive and personalized service experience – increasing the likelihood of a customer making a purchase and returning to the site. Considering that shopping cart abandonment results in $18 billion in lost sales annually, this becomes all too prevalent. In this way, there are benefits for the retailer, the customer service agent and the customer – it just makes sense.”
Features of Velaro Live Chat for Magento Commerce include:
- Ability to proactively engage customers based on configurable triggers
- Transparency into what the customer is viewing to create suggestions similar
- Ability to identify website visitors by Magento Customer Group for ultimate customization
- Ability to integrate and display data from Velaro, Magento and CRM
- Access to top analytics and ROI reporting
Learn more about all of Velaro’s integrations here.
Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.