Top 5 Live Chat Agent Training Tips

Selling online is tough and it’s getting tougher. A potential online sale can move to a competitor with the simple click of a button. To beat the competition, you must be highly effective at engaging with your website visitors in a manner that meets or exceeds their expectations. Today, this means you must be able to communicate with your site visitors using live chat. And, to use live chat appropriately you need well-trained live chat agents. Download this guide for essential tips on how to properly train your live chat agents.

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This guide will help you:

  • Understand the importance of engaging with knowledgeable and responsive live chat conversations for sales and customer service teams.
  • Take the steps necessary to develop and train live chat agents capable of both acquiring & retaining customers.

Learn how Velaro’s top 5 live chat agent training tips can help make your live chat efforts more effective and profitable.