Getting Strategic About Customer Service Online

It is well known that implementing live chat on your website can increase online sales conversions and improve customer service productivity. However, if you select the wrong chat vendor you may fall short of fully realizing the potential of your investment in live chat.

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7 tips for selecting the right chat vendor

Deciding which chat vendor your company needs can be challenging given the array of offers available. This paper provides some key tips to consider during the decision-making process so you can be sure you match the best live chat solution to start accelerating your company's customer experience.