Live Chat & HIPAA - What You Need To Know

Live chat has become a mainstream asset for many businesses across industries – and the health care industry is no exception. When you’re handling sensitive customer information, and potentially protected health information, keeping your data secure must be your top priority.

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If you are a “covered entity” under HIPAA, you must comply with the limits and conditions on the uses and disclosures of Protected Health Information (PHI). In this white paper, explore some of the most important data safeguards and requirements needed when selecting your live chat provider.