Automated Live Chat Invitations
Velaro can detect when website visitors have performed a pre-defined action and automatically invite them to chat. Simply define a rule based on Velaro’s visitor monitoring functionality or your own custom data, and when a user meets the criteria, they’ll receive the invitation you crafted. You’ll see an immediate increase in qualified chat volume; just make sure you have enough agents to field all the leads!
Proactive Chat Requests
In addition to automated chat invitations, you can empower your agents with the ability to send personalized invitations to visitors directly. Agents can use Velaro’s real-time visitor monitoring table to determine who may warrant a personalized message.
Using proactive chat requests, agents can reach out to visitors who might never chat on their own. Velaro will keep of your agent’s proactive chat progress, too, so you can see exactly how many requests are being sent and their success rate.
Customizable Invites
How an invite looks can be just as important as the timing of its delivery. Use Velaro’s premade invitation templates or develop your own HTML content to define exactly how you want your live chat invites to look. Add animations, set visibility timers and control exactly where an invite will appear. Match your brand, drive conversions and turn live help into a sustainable revenue driver.
You can improve how your visitors connect with you!
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