It doesn’t get more basic than this: Offer users the ability to chat with a customer service rep, improving customer satisfaction, increasing conversions and maximizing staff productivity. Velaro click-to-chat windows and calls to action are completely customizable, so they’ll always match your brand.
Create custom surveys to ensure your organization is collecting the right information from website visitors. Velaro offers a variety of surveys include pre-chat, post-chat, agent unavailable, and individual agent surveys. All survey submissions are attached to the chat and fully accessible from within our world-class reporting services.
Pre-written canned messages are the key to agent efficiency. With Velaro, you can save frequently used responses and give CSRs instant in-window access via an unparalleled tagging and lookup service.
Velaro is the only live chat provider that lets you share canned responses across groups or your entire enterprise. Using shared canned messages, your entire sales team can share a group of common responses, and your support team can create another set of common responses to their most frequently asked questions.
Don’t just send URLs to your visitors. With Velaro, agents can push relevant pages and upsells directly to customers’ browsers without interrupting the chat.
Match your organization’s branding with Velaro’s fully customizable chat buttons and windows.
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