Live Chat Solutions

Pricing & Features

At Velaro, we’re committed to providing you with total transparency in the pricing for our live chat software solutions. All pricing is per user per month paid yearly. Chat with us to discuss volume pricing incentives and custom packaging. Find details on each of our plans below.

Small BusinessProfessionalEnterprise
$64.95/user $179.95/user Contact Us
Unlimited Visitors + Geotargeting Everything in
Small Business, plus:
to your needs:
5 GroupsUnlimited GroupsEnterprise Reporting
3 Proactive Chat RulesUnlimited Proactive Chat RulesEnterprise Workflow & Queue Based Routing
Manual RoutingWorkflow & Queue Based RoutingMulti-CRM Integration
Full Branding & SurveysTranscript Forwarding (web/FTP)Enterprise Data Retention Management
Agent SurveysSensitive Data-MaskingAdministrative Audit Logging and Reporting
Sales Conversion TrackingAdvanced ReportingCustomized Training
Customer Satisfaction TrackingShared Canned MessagesSuccess Manager Access and Reviews
Report Scheduling and ExportA/B Canned Message TestingEnterprise Security
Agent Availability SchedulingA/B Testing Pre-Chat SurveysService Level Agreement
Standard ReportingFull CustomizationRedlined EULA
Basic IntegrationsPremium Integrations-
GDPR CompliancePhone Support-

Detailed Pricing & Features

All Velaro packages include a robust set of live help and click-to-chat features, options and integration points. From the most basic functionality to advanced Live Chat Performance Management capabilities, we pride ourselves on offering the industry’s most complete and advanced live help platform.

Small BusinessProfessionalEnterprise
$64.95$179.95 Contact Us
Live Chat Basics
Click-to-Chat YesYesCustom
Social Network Integration YesYesCustom
Pre- & Post-Chat Surveys YesYesCustom
Instant Canned Messages YesYesCustom
Push Pages YesYesCustom
File Transfer YesYesCustom
Agent Roles YesYesCustom
Customizable Buttons & Chat Windows CompleteCompleteCustom
Proactive Chat Invitations3 TriggersUnlimitedCustom
Agent SurveysYesYesCustom
Agent & Chat RatingYesYesCustom
Sales Conversion TrackingYesYesCustom
Shared Canned Messages -YesCustom
Transcript Forwarding (Web/SFTP)-YesCustom
Content Targeting-YesCustom
Visitor Monitoring
Real-Time Visitor Tracking Unlimited VisitorsUnlimited VisitorsCustom
Real-Time Visitor Dashboard YesYesCustom
Visitor Page Navigation History YesYesCustom
View Previous Chats & Survey Submissions YesYesCustom
Advanced Geo-Targeting YesYesCustom
Workflow & Routing
Skill-Based Routing 5 Agent GroupsUnlimited GroupsCustom
Agent Scheduling YesYesCustom
Advanced Workflow-YesCustom
Queue-Based Routing -YesCustom
Bulk Chat Mode
Bulk Chat AvailabilityYesYesCustom
Live Chat Performance Management
Chat Shadowing YesYesCustom
Pre-Chat Survey A/B Testing-YesCustom
Automated Pre-Chat AnswersYesYesCustom
Response Rating (Individual Chat Lines) YesYesCustom
Management Chat Review, Training & FeedbackYesYesCustom
Canned Message A/B Testing -YesCustom
Canned Message Auto-Suggestion-YesCustom
Persona InsightsYesYesCustom
Customer Segmentation & Personas5UnlimitedCustom
Real-Time Dashboard & Newsfeed YesYesCustom
Chat Transcripts Stored ForeverForeverCustom
Export Reports (Excel, PDF, Word, email)YesYesCustom
Scheduled Reports YesYesCustom
Standard ReportingYesYesCustom
Advanced Reporting-YesCustom
Enterprise and Contact Center Reporting--Custom
Social Network Integrations YesYesCustom
CRM Integrations 11Custom
Google Analytics IntegrationYesYesCustom
Google TranslateYesYesCustom
Premium IntegrationsYesYesCustom
All Modern BrowsersYesYesCustom
Windows ClientYesYesCustom
Developer API Access
API Access AvailableYesYesCustom
256-Bit SSL SecurityYesYesCustom
Compliance Mode--Custom