Technology Services Solutions | Velaro Live Chat Software

Live Chat Solutions for Technology Companies
If you’re a technology vendor, you thrive on making your customers’ lives easier. Why would you make them call for support, or force them to use a commodity live chat product?
Velaro live chat software gives technology vendors the tools they need to answer customer questions and build brand loyalty while presenting a slick, modern face to the world. With rules-based proactive engagement, advanced analytics and unparalleled uptime, Velaro provides an exceptional experience for the user, the agent and the enterprise. If you’re serious about customer service, Velaro is the only choice.

Fifteen Years Serving Technology Companies

There are a lot of live chat products out there. Only Velaro brings 15 years of experience serving the unique needs of technology companies. We understand how important it is for your users to actually enjoy their customer service experience. We get how important data security is to you. And we certainly know that your budgets are not unlimited, so agent productivity is of critical importance. We get tech – and we know how to help your service team create brand evangelists.

Seamless Integration

Velaro comes pre-integrated with leading tools and applications used by technology vendors, including Salesforce, NetSuite and Desk. Instantly see a full history of a customer’s interactions with you, and push post-chat data to your system of record. It’s live help software that fits into your workflows and technology ecosystem from Day 1.

Unparalleled Uptime & Reliability

If your live chat system isn’t working, what does it say about your product?. With Velaro, you never need to worry about whether live help will be available. With rock-solid application architecture, a team of developers on standby and best-in-class hosting, we offer the live help industry’s best uptime. Don’t believe us? You can check for yourself.

Featured Blog Post

Real Time Chat and Customer Experience Cheat Seats

Real time chat is one of the most meaningful ways of impacting customer experience. It is a medium that is fast and convenient for both the customer and the customer service representative. But what can you do to ensure you’re getting the most out of real time chat? Last week, Flavio Martin at Win the…

7 Tips for Selecting the Right Chat Vendor

It is well known that implementing live chat on your website can increase online sales conversions and improve customer service productivity. However, if you select the wrong chat vendor you may fall short of fully realizing the potential of your investment in live chat. This paper provides some key tips to consider when selecting the…

Trusted by Top Technology Vendors

From software sales and troubleshooting to instant IT services, Velaro makes enterprise-grade live chat attainable, approachable and manageable for SaaS firms, IT organizations and other technology companies across the nation.

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