Your customers have questions. If they can’t get them answered easily, they’ll be buying from someone else. Your agents will see everything from campaign data, to past interactions across every medium you track, able to provide superior sales and support when your customer needs help the most.
With Velaro live chat, agents can easily recommend complementary products and present customers with deals and options when they’re most likely to buy. Reach out proactively based on any criteria you set, or simply offer visitors the option to connect with your team. Say goodbye to abandoned carts and confused customers, and say hello to bigger orders and increased sales volume.
Velaro comes pre-integrated with leading eCommerce tools and applications, including Magento, Salesforce, NetSuite and Desk. Instantly see a full history of a customer’s interactions with you, and push post-chat data to your system of record. It’s live help software that fits into your workflows and technology ecosystem from Day 1.
With Velaro, your customers’ sensitive data is completely secure. Credit card numbers can be obscured, full audit trails are available and everything is protected by 256-bit SSL security and hosted in the Microsoft Azure cloud. Your customers trust you – and you can trust us.