That means website live help is a critical component of your omni-channel consumer engagement and support strategy. Live chat is preferred by users, it’s endlessly scalable and it can increase agent productivity by 25 percent or more. If you’re a consumer goods retailer, you need it – and if you’re an innovative retailer, you need the best. Meet Velaro.
Any live help platform can do the basics. Only Velaro offers the enterprise-grade features and functionality the world’s leading brick-and-mortar and online retailers demand. From rich integration with systems of record and advanced analytics to configurable proactive engagement, rules-based chat routing and Performance Management, there’s no live chat software suite better suited to thrilling your customers.
Running a contact center is expensive – and 67-76 percent of the cost comes from staffing. To make the most of that investment, you need to be sure your CSRs are operating at their absolute peak. Velaro’s Performance Management suite lets you do just that. Identify coachable moments, provide feedback and correction in real time and supercharge your training and mentoring efforts. With Velaro, you can Make Every Chat Better Than the Last.™
Think of the recent data breach scandals in the retail industry. If that’s you, you’re in trouble. Velaro keeps your sensitive data completely secure. Credit card numbers can be obscured, full audit trails are available and everything is protected by 256-bit SSL security and hosted in the Microsoft Azure cloud. Your customers trust you – and you can trust us.
Customers are flocking to online channels for support and product help. In fact, 60% of customers now turn to the web first, before they ever contact support via the phone. Once on a company’s site, 63% of online customers say they would return to a website if the site offers live chat. In other words,…Read More
Did you know that proactive chatters are six times more likely to buy than an average website visitor? This guide shows you how to: Implement proactive chat based on established best practices Knowing when and how to instigate a proactive chat can mean the difference between gaining and losing your customers. Increase your site’s conversions…Read More
Whether a customer has a major issue or just a question about a return, they don’t want to sit on hold on the phone. They want to chat with an agent, have their query resolved and get on with their day. Velaro lets you do exactly that – in addition to offering the enterprise-class features innovative consumer goods retailers need.See a Demo Today