Customer Experience

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Concept of customer satisfaction, scale of satisfaction from sad face to happy face.

How to Improve Customer Satisfaction through Online Customer Service

Explore strategies to improve online customer service, diagnose experience gaps, and build a culture that transforms clients into advocates for growth.

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Mastering 6 Essential Customer Needs: How to Identify and Fulfill Them

Explore the fundamentals of customer needs and the strategies to identify them. Use these key insights to improve satisfaction rates and foster business growth.

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Girl holding a tablet and responding to customer inquiries

5 Ways to Provide Continuous Customer Support on a Small Business Budget

Learn how small businesses can achieve stellar 24/7 customer experiences affordably. Blend smart technology, processes, and staffing solutions to maximize service levels day and night.

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​​​​​Difficult Conversations with Angry Customers: AI in Customer Service

Discover the use of AI in customer service, highlighting its effectiveness in addressing simple inquiries while acknowledging the challenges it faces with complex complaint handling.

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6 Ways to Make Your Customer Service More Efficient

Learn how to make your customer service agents more efficient and help ensure customer satisfaction.

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3 Trade Secrets to Making Every Live Chat a Success

Discover what 3 trade secrets you need to make every live chat a success.

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3 Proactive Customer Service Results that will Delight Your Customers

Optimize your customer service strategy, increase positive customer experiences, and drive long-term customer satisfaction with these 3 proactive customer service results.

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Unhappy faces on wood blocks

Live Chat Fails: 4 Things Customers Dislike and How to Avoid Them

Live chat is one of the preferred customer service channels, occasionally quality of service may slip. This article explores things customers dislike and how to avoid these common pitfalls.

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Healthcare electronically protected health information

3 Ways Healthcare Leaders Can Protect ePHI

Learn about the 3 ways healthcare leaders can safeguard privacy with ePHI.

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