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Blog Posts

Live Chat Fails: 4 Things Customers Dislike and How to Avoid Them

Live chat is one of the preferred customer service channels, occasionally quality of service may slip. This article explores things customers dislike and how to avoid these common pitfalls.

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3 Reasons Why Live Chat Tech Support Will Reduce Costs & Increase Customer Satisfaction

Learn why providing live chat tech support is essential to increase customer satisfaction while reducing online support costs.

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How to Create an Effective Marketing Technology (MarTech) Stack

Learn how to build and simplify your MarTech stack with expert tips. Plus, get insight on the best tools to select for your organization.

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How to Leverage Marketing Personalization to Improve Customer Experience

Check out to strengthen marketing personalization to improve your business’s customer experience.

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Easy Ways to Enable Ecommerce Growth with Live Chat

Enable ecommerce growth with live chat in the following easy and effective ways.

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Live Chat Integration: Needs vs. Wants

What are the needs and wants of live chat integration?

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Using Ecommerce Live Chat to Become a Top Performer

Ecommerce live chat can make doing business with your company habit-forming, helps identify your best customers, and drive conversions.

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How to Fix Your UX if Pop-Ups Are Not Converting

Are you trying to fix a high bounce rate on your website based on your pop-up forms not converting prospects? Read more to determine how to fix your website’s user experience.

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How to Increase Ecommerce Sales – Benefits of Live Chat for Ecommerce

Live chat has numerous ecommerce benefits. Read more on how to increase ecommerce sales and improve conversion rate optimization for your business!

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Common Live Chat Reporting Metrics: How Do You Rank?

The best way to gauge your business’s performance with live chat is through live chat reporting metrics.

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Top 4 Ways Live Chat is Used in Healthcare

Healthcare providers and companies across the industry are leveraging live chat for its proven ability to retain and acquire customers through improved online support.

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Why It’s Important for Live Chat to be Integrated with Your CRM

Your business will greatly benefit from integrating your CRM software with live chat. Find out why.

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Which Live Chat Customer Service Style: Casual or Formal?

Is a casual or formal style the better choice for live chat customer service? Read more to find out which customer service style is best suited for your business.

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The Importance of Mobile Customer Engagement for Ecommerce Stores

Learn why it is important to engage mobile users for ecommerce growth and success, and why live chat for mobile is the right solution.

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Live Chat Etiquette – Tips for an Exceptional Chat Experience

Live chat etiquette tips, from both a user and customer service representative perspective, to elevate your business’s next live chat experience with prospective and current customers.

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How to Prepare for 3 Types of Live Chat Conversation

Read more about the 3 types of live chat conversation to optimize your business’s live chat agent strategy and strengthen customer service.

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Benefits of Engagement: 5 Reasons Why Enterprise Live Chat is Good for Business

Here are 5 reasons why enterprise live chat can improve customer service, customer retention, and revenue.

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6 Building Blocks to the Perfect Complaint Response Plan

Here’s how to remedy customer complaints and prevent unsatisfactory customer service by reading the 6 building blocks to the perfect complaint response plan.

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Why Your Business Needs Live Chat Integration with Google Analytics

Velaro’s live chat software enables businesses to communicate directly with their customers and helps to ensure a positive customer experience.

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What Makes Live Chat HIPAA Compliant … or Not?

Learn about the different aspects that verify whether live chat is HIPAA compliant or not.

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Tips for Improving Overall Customer Satisfaction with Online Customer Service

Discover what tips your business needs for refining customer satisfaction with online customer service.

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Survey Says Customers Hate Being Put on Hold - Here’s How to Fix That

Customers never like being put on hold ever. Find out how to manage this customer service issue and avoid it.

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Millennials Matter: 5 Ways This Generation is Changing Customer Service

Millennials are taking back the power in the customer-brand relationship, and customer service is evolving to accommodate Millennial preferences in 5 main ways.

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Building a Database of Customer Live Chat Questions

There’s a secret resource waiting that will give your live chat agents a powerful advantage during live help sessions.

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6 Ways to Make Your Customer Service 6 Times More Efficient Using Live Chat

Boost your business’s customer service to the utmost capability by following these 6 ways to shape your customer service to be 6 times more efficient through live chat.

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5 Ways to Ensure Customer Service Agents Protect Patient Privacy

Velaro President Alex Bloom discusses 5 privacy training tips for healthcare customer service agents.

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4 Tips for Building Customer Loyalty Through Live Chat

Live chat impacts customer loyalty whether it’s good or bad, so train your team to provide the best chat experience.

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4 Reasons Why Live Chat is Better than Messaging Apps

Discover why live chat is the best communication tool for increasing engagement and improving the customer experience.

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4 Live Chat Tips to Ensure a Memorable Experience for Website Visitors

Create a memorable experience for your website visitors by utilizing these 4 live chat tips.

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3 Ways Live Chat Agents Fail to Meet Customer Expectations

Aiming to provide consistent and successful customer service to satisfy your customers? Keep your business informed by checking out the 3 ways live chat agents fail to meet customer expectations.

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3 Ways Healthcare Leaders Can Protect ePHI

Learn about the 3 ways healthcare leaders can safeguard privacy with ePHI.

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3 Tips for Improving Customer Retention with Online Customer Service Chat

Here is how to improve your business’s customer retention strategy through online customer service chat in 3 tips.

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3 Proactive Customer Service Results that will Delight Your Customers

A shift is happening in the customer service industry: reactive customer service strategies are being replaced with proactive customer service programs.

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Chat Routing 101: Live Chat Workflows That Work

Learn about chat routing 101, such as defining customer groups, setting up agent tiers, and routing chats effectively.

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Why Live Chats are More Cost Efficient than Phone Support

Learn why live chat software is overall less expensive to operate than phone support and helps prevent call quality issues.

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Which is Better for Customer Service? Pop-Ups or Embedded Live Chat Screens?

Live chat is a no-brainer for improving customer service, but how is it best offered?

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How to Monitor Your Website Traffic

Get a full picture of every website visitor with Velaro’s chat monitoring software and Contact Manager data.

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Tips for Using Live Chat to Improve First Contact Resolution Rate

Improve your business's customer experience by following these tips to improve first contact resolution rate in live chat.

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The Business Chat Software Ecosystem: Live Chat, Email, Call Centers, and More

Find out how business chat software ties to the customer experience and understand how to use it effectively.

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On-Premise Live Chat vs. Cloud-Based Live Chat

Learn more about the different features of on-premise live chat versus cloud-based live chat.

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Mobile Ecommerce and Mobile Chat

Mobile chat is one of four key tactics to reduce shopping cart abandonment from mobile visitors. Read on to learn more about mobile chat and mobile ecommerce for your business.

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Live Chat Integration with Google Analytics: The Future of Customer Service Insights

Tracking customer service interactions is critical for improving and training your team.

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How to Prevent a Live Chat Security Breach

Make sure your business’s live chat is secure and protected from external and internal threats. Read more on how to prevent your live chat data from being hacked or stolen.

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Getting Started with Live Chat Performance Management in 5 Steps

Learn how to collect baseline data and how to take action to the collected data with live chat performance management.

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Ecommerce Live Chat Statistics - The Basics

Live chat is non-negotiable for ecommerce sites. You may opt for fancier or more basic tools to do it, you may opt to only make it available certain hours or to fully staff it 24/7.

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What is a Great Live Chat and CRM Integration?

Learn what makes a “great” live chat integration to your CRM and ticketing systems.

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Applying Live Chat Integration to Ecommerce Product Pages

Live chat integration for ecommerce allows you to engage customers across their buyer’s journey in your online store, from research on your site to checkout pages.

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3 Trade Secrets to Making Every Live Chat a Success

Discover what 3 trade secrets you need to make every live chat a success.

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How to Improve Customer Service in 3 Terms

Customer satisfaction is essential to every business. Check out how to improve your business’s customer service experience in 3 terms!

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A Bite-Sized Guide to Proactive Communication & Customer Service

Proactive communication is key when improving your customer loyalty and driving retention. Learn more about the benefits of proactive communications for your company.

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7 Tips on How to Handle Angry Customers without Losing Your Cool

How do you handle angry customers? Keeping your cool with angry customers is not always as easy as it sounds. Here are some tips on how to manage those difficult customer service conversations.

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Using Technology to Retain Customers for Long-Term Growth

To ensure long-term growth, a business not only has to attract new customers, but also needs to adopt strategies that ensure that customer loyalty is retained.

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