Velaro, a leading provider of enterprise-grade website live chat software, is pleased to announce the release of its white paper, “Live Chat & HIPAA: What You Need to Know.”
“Ensuring the security of patients’ sensitive health information is of the utmost importance when it comes to live chat,” said Alex Bloom, president, Velaro. “There needs to be safeguards in place that prevent unauthorized parties from intercepting PHI and ensure proper archiving of the data – such as heightened login security and simplified data storage. It all comes down to having a live chat platform with security and performance features and functionality that are HIPAA-informed.”
The full white paper can be accessed here.
Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.