Follow these easy steps to setup the Google Analytics integration on our new system:
– Click on the head shot in the upper right hand corner and then click on Account Setup.
– Go to Account > Integrations
– Click on Install in the Google Analytics card.
– Then enter your Google Analytics ID in the field and click Save.
Now you’ll need to create goals on your Google Analytics account to track PreChats, Queue, Chats, PostChats and Missed Chats. Find Destination under Goal details and add the following: