Here are a list of benefits on real-time website visitor tracking:
With Velaro, you automatically and instantly get a full picture of every website visitor – what they’ve viewed, how they got to your site and what they’ve chatted about before. Your agents will know the answer before the customer even asks the question.
Real-Time Visitor Dashboard
Velaro’s visitor dashboard gives you a quick, intelligible overview of your current traffic. Whether you are looking for the top search engine referral, your most viewed page or an analysis of your traffic over a period, the real-time dashboard has it all – in an easy-to-use format.
Visitor Page Navigation History
Imagine knowing exactly what a customer is interested in the second they engage with a live chat rep. That’s what you get with Velaro. The application every page view and click, as well as how much time a user spent looking at a particular page or item. That whole history is available to agents and administrators directly within the chat and visitor monitoring screens within Velaro. It’s a 360-degree view of the customer, at your fingertips.
View Previous Chats & Survey Submissions
Returning visitors may want to chat again and reference the original conversation. Velaro allows access to historical data on the fly; your agents don’t need to waste time digging up old conversations, chat ratings and survey submissions. Everything tracked about your visitor at the time of their original chat is available to view – even custom data.
Real-Time Visitor Tracking
Don’t be in the dark about the current traffic on your website. Velaro’s real-time visitor tracking reports everything about your visitors, from their browser and device to the search keywords that landed them on your site in the first place. Customize the layout of your visitors so that the most relevant information is presented how you need it to be. Have custom data? No problem! All visitor data, out-of-the-box or custom, is accessible instantly.
Your visitors exist in the real world. With Velaro, you’ll always know exactly where in the real world they are. Are you big in Kansas City? Seeing an influx of Canadian visitors? Use Velaro’s advanced geo-targeting capabilities to facilitate efficient marketing, support and business intelligence.
With Velaro, call center agents and administrators can quickly pinpoint troublemakers on your website – and with one click ban them from wasting valuable time and money in pointless chats. Prevent chats from individual users, geographic locations, specific IP addresses or ISPs; like everything in Velaro, it’s endlessly configurable.